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Our Legal Framework Protects Your Account

When you open an account on rajakera slot and fund it via DANA, OVO, GoPay or QRIS, your rights, data and account security are governed by clear terms.

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rajakera slot Our Legal Framework Protects Your Account
CONTACT & ESCALATION

How to Reach Our Legal Team

Team online

Live Chat Support

Open your account dashboard and tap the chat icon in the bottom-right corner. Our team responds within 2–5 minutes during support hours (09:00–23:00 WIB, seven days a week). Use this channel for account access, data requests or urgent account security issues.

Email Legal Inquiry

Send a formal request to [email protected] with your account ID, the nature of your inquiry and any supporting documents. We aim to respond within 48 hours on business days. This is the channel for data subject access requests, deletion requests or disputes.

Account Settings – Data & Privacy

Log in, go to Settings > Legal & Privacy > My Data. From here you can view your stored personal information, download a copy of your account data in exportable format, or submit a data retention review request directly through the platform.

SECURITY & DATA HANDLING

How We Protect Your Information

Account Security & Verification

Every new account goes through identity verification before your first withdrawal. We verify your name, date of birth and payment method against your bank or e-wallet records. Withdrawals to DANA, OVO, GoPay or QRIS are matched to your account holder name; mismatches trigger a manual review.

Data Encryption & Storage

Personal data, payment details and transaction logs are encrypted with TLS 1.2 or higher during transmission. We store data on servers in regional data centres with automated backups. Access is restricted to authorised staff only, logged and audited quarterly.

Cookie & Tracking Policy

rajakera slot uses session cookies (cleared when you log out) to maintain your login and game state. Analytics cookies collect anonymous usage data to improve lobby performance and payment flow. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention & Deletion

Account data is kept for seven years after closure to meet financial reporting requirements. You can request deletion of non-essential data (e.g. marketing contact history) at any time via Settings > Legal & Privacy > Data Request. Core account records (transactions, identity docs) cannot be deleted due to regulatory obligation.

Third-Party & Payment Partner Access

When you deposit via DANA, OVO, GoPay or QRIS, those providers receive your account ID, deposit amount and timestamp only. We do not share your full name, phone or payment method details with game studios or advertisers. Third-party game providers (Pragmatic, Microgaming, etc.) receive only your session ID and game stake.

How to Request Changes or Dispute

If you believe your data is inaccurate or want to update your stored information, log in and go to Settings > My Account > Edit Profile. For data disputes or to report unauthorised access, email [email protected] or use live chat. We investigate within 5 business days and confirm resolution in writing.

Legal Questions – Answered

Once closed, your account cannot be reactivated. Any remaining balance is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 3–5 business days. Your data is retained for seven years for compliance; you cannot recover it after closure. Contact support if you need a copy of your account history before closing.

Yes. Log in, go to Settings > Legal & Privacy > My Data, and select 'Download My Data'. Your information is exported as a PDF containing your profile, deposit history, game logs and all linked payment methods. Export takes up to 24 hours. You can request this once per calendar month.

Withdrawals are verified within 24 hours (most clear within 2–4 hours during business hours). The funds then transfer to your bank or e-wallet — DANA, OVO, GoPay and QRIS typically add the money within 1–3 minutes after we send it. Some banks delay settlement to the next business day.

Contact live chat or email [email protected] immediately with the date, time and any suspicious activity you noticed. We will lock your account, review the session logs and help you reset your password. File a dispute for any unauthorised transactions; we investigate within 48 hours and process refunds where the evidence supports your claim.

We store your payment method name (e.g. 'My DANA Wallet') and the last four digits for reference only. Full payment credentials (PIN, OTP, bank password) are never stored. Each transaction is tokenised — the payment provider sends us a unique transaction ID, not your card or wallet details.

Yes. Log in to Settings > Legal & Privacy > Communication Preferences and uncheck 'Promotional Emails'. You will still receive account security alerts and transaction confirmations. To unsubscribe from all emails, reply 'STOP' to any marketing message or contact [email protected].

Account data is stored on encrypted servers in regional data centres that comply with local data protection standards. Backups are held in a separate secure location. We do not transfer your data outside the Indonesia region unless you explicitly consent or local law requires it (e.g. fraud investigation).

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